Last updated: 29 July 2026
Our commitment
Ronak Gems Pvt Ltd, operating as Ronak Gold (“Ronak Gold”, “we”, “us” or “our”), respects your privacy. This policy explains what personal information we may collect when you use our website, account, KYC, enquiry and related digital services, why we use it, when it may be shared, and the choices available to you.
We do not sell or trade your personal information. We process information only for legitimate business, service, security and legal purposes.
Information you provide
Depending on the service you use, you may provide:
- Your name, company name, mobile number, email address and postal address.
- Account credentials and information needed to authenticate your account.
- KYC and business details, including PAN, GST, bank and identification information submitted for verification.
- Details included in bullion, corporate-gifting or general enquiries.
- Messages, feedback and other information you choose to send to us.
Information collected automatically
When you access our website or related services, our systems or service providers may automatically receive technical information such as your IP address, browser and device type, operating system, pages visited, referral source, dates and times of access, and standard server-log or diagnostic information. Cookies or similar technologies may be used where necessary for functionality, security, preferences and performance measurement.
Information from other sources
Where permitted by law, we may receive information from identity-verification providers, payment or banking partners, business partners, public records, fraud-prevention services or third-party platforms you choose to connect with. We may combine this information with information you provide to verify records and deliver our services.
How we use information
We may use personal information to:
- Create, maintain and secure your account.
- Review KYC submissions and meet regulatory, tax, accounting and compliance obligations.
- Respond to enquiries and provide requested bullion or corporate-gifting services.
- Display and maintain live-rate, website and app functionality.
- Send service notices and, where allowed or consented to, relevant updates or promotional communications.
- Prevent fraud, misuse, unauthorised access and other security incidents.
- Analyse service performance using aggregated or de-identified information and improve our offerings.
- Establish, exercise or defend legal rights and comply with applicable law.
When information may be shared
We may share only the information reasonably required with authorised service providers that support hosting, account authentication, KYC verification, communications, analytics, security or professional services. These providers are expected to process information for the assigned purpose and protect it appropriately.
Information may also be disclosed when required by law, regulation, court order or lawful government request; to investigate fraud or protect people, property and our services; or as part of a merger, restructuring or transfer of business, subject to applicable safeguards.
Retention
We retain personal information only for as long as needed for the purposes described in this policy, including to provide services, maintain business and transaction records, satisfy KYC and other legal obligations, resolve disputes and enforce agreements. Retention periods may vary according to the type of record and applicable law.
Your choices and rights
Subject to applicable law, you may ask to access, correct or update your personal information, withdraw consent where processing relies on consent, opt out of promotional communications, or request deletion of information that we are not legally required to retain. You can update available KYC details through your account or contact us for assistance.
Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure or loss. No website, application, internet transmission or storage system can be guaranteed completely secure, so you should also protect your account credentials and notify us of suspected misuse.
Third-party links
Our website may link to WhatsApp, app stores, maps or other third-party websites and applications. Their privacy practices are governed by their own policies. Ronak Gold is not responsible for the content or privacy practices of third-party services.
Children’s privacy
Our services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can take appropriate action.
Changes to this policy
We may update this policy when our services, practices or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be highlighted through the website or another appropriate channel.
Contact us
For privacy questions or requests, contact Ronak Gems Pvt Ltd at info@ronakgold.com, call 022 2363 0060, or write to 311, Mehta Bhavan, Opp. Charni Road Station, Mumbai 400004, India.